How do I send a payment reminder for an unpaid invoice?

First check that the invoice is due, the billing contact is correct, and the payment has not already arrived or entered processing. Then use the reminder option available for the invoice in Skydo. Preview the reminder email so you can check what the client will receive.

Keep the reminder tied to the existing invoice rather than issuing another invoice for the same sale. If the client says they have paid, ask for the transfer reference and check the payment record before following up again. If you need help with a reminder, give support the invoice number and explain whether the issue is the recipient, wording, timing, or payment status.