How should I check an unexpected change to Skydo payment instructions?

Pause before using or forwarding new instructions. Contact the business you are paying through a number or email you already trust, not just details in the change message. Ask it to verify instructions against its Skydo account or with support.

If you are the exporter, check independently and contact support@skydo.com if unclear. Preserve both messages and explain how the change reached you.

Do not make a test payment to prove instructions are genuine. A convincing email thread or urgency is not confirmation. If money has already been sent to suspected fraudulent details, report that separately and contact the sending bank promptly.

If the notice asks to change your Indian settlement bank, contact Skydo Support independently before sharing bank documents or approving the change. Never send passwords or one-time codes.