What happens if the internet connection drops during video KYC?

Reconnect only through the verification route supplied for your application and check whether the session can continue. If it cannot, ask support whether you need a new attempt. Keep the same application details so the team can identify the interrupted session.

A dropped connection does not establish approval or rejection. Skydo’s video-KYC terms allow rejection where quality requirements are not met, so a partial or unclear recording may need further review. Do not repeatedly submit new applications. Before trying again, use a steadier connection and a device that can keep the camera and microphone working throughout the check.