What should I do when a contractor asks to change their payout bank details?

Verify the change with the contractor through a contact method you already trust. Do not rely only on a new email, an attachment or an urgent message asking you to send to a different account. Check that the proposed recipient and account belong to the intended contractor.

Use the approved bank-detail change process for the payer account. If a batch is already approved or funded, ask Skydo whether the change can affect that specific payment. Updating a saved recipient is not proof that an in-progress payout will be redirected.

Keep the original payment and requested change clearly linked in your records. Do not send a second payout to the new account until you have confirmed the outcome of the first one. Stop and report any suspicious change request.