How good is Wise
Wise is rated well by many customers and financial reviewers for low, transparent fees and mid-market exchange rates, though users also report support and account review issues.
Wise, formerly called TransferWise, has a strong reputation on review platforms such as Trustpilot, where users describe the service as simple, quick and reliable.
- Exchange rates: Transfers use the mid-market rate without a hidden markup, and reviewers describe its fees as low and transparent.
- Speed: Many transfers arrive quickly, and delivery within minutes is possible when paying by debit or credit card, according to NerdWallet.
- Multi-currency account: Users can hold, convert and spend money in several currencies from one account, and reviewers praise the app and dashboard.
- Business tools: Reviewers point to its API and accounting integrations as useful for companies.
The common complaints are also consistent across reviews.
- Customer support: Help is mostly handled through an online queue rather than a dedicated phone line.
- Large transfers: Big payments can trigger compliance freezes or account reviews.
- India limits: In tightly regulated markets such as India, onboarding and some local features are restricted, and reviewers describe Wise as a global platform that serves India rather than one built for it.
How well Wise fits depends on the route and use case. Anyone weighing Wise vs PayPal international payments should compare the fee, exchange rate and delivery time on the exact currency pair they need, and check whether their country has feature restrictions.
As an employer, Wise has a 3.6 out of 5 rating on Glassdoor based on 2,553 anonymous reviews, with staff citing a positive culture. Some local and contractor reviews on AmbitionBox are more critical, raising concerns about job security.