Skydo Help Center: Answers for Every Step of Getting Paid

Clear, step-by-step help for using Skydo, from opening your account and sharing receiving details to tracking settlements, downloading FIRAs and keeping your account secure.

Getting Started

How do I create a Skydo account for my business?Create a Skydo business account online: add your name, mobile and email, verify your PAN, complete identity checks, add your bank and upload evidence.
What should I have ready before starting my Skydo application?Before your Skydo application, keep your PAN, one owner's Aadhaar, Indian bank account and IFSC, three months of statements and business evidence ready.
Which email address should I use when setting up my business account?Use a business email you can access and are authorized to use. Skydo signup offers email verification or Google sign-in. Ask support about a wrong address.
Why does Skydo ask for my mobile number during signup?Skydo verifies your mobile number at signup and links your international accounts to it. WhatsApp updates are a separate choice. Use a number you control.
Can I sign up without a business website?No website is needed to sign up with Skydo. Share a social profile or link that shows your work, or describe what you sell and who buys it in clear words.
Do I need to send paper documents or visit an office to sign up?Skydo signup is digital, with online identity checks, bank details and an uploaded business document. Keep originals handy, including PAN for video KYC.
Does finishing the signup form mean my account is approved?Submitting the Skydo signup form starts the process. Approval follows once identity and business checks pass, and some documents get manual review.
Can I apply as a freelancer without forming a company?Freelancers can apply to Skydo with a personal PAN, no company needed. Complete identity checks, add Indian bank details and show real business activity.
Can I apply if I have not yet received my first international client payment?Applying before your first international client payment: submit a signed contract or other business evidence to Skydo for manual review of your activity.
Can I apply for a Skydo account for a business registered outside India?Skydo collects export payments for Indian businesses, and signup needs Indian identity and bank details. Foreign-registered entities should ask support.
Can a goods exporter apply, or is Skydo only for service businesses?Skydo covers permitted exports of goods, services and software from India. Goods exporters can apply, with unusual or regulated items checked first.
How do I check whether my business activity is eligible before applying?To check business activity eligibility, describe what you sell, who buys it and how it is delivered, then ask Skydo support to confirm any regulated work.
Can I apply if my business is on an exporter caution list or otherwise legally restricted?Skydo's terms bar users on the RBI exporter caution list, willful defaulters and legally restricted firms. If a record is wrong, share evidence for review.
Which PAN should I enter for my business type?Companies, partnerships and HUFs enter their business PAN on Skydo. Freelancers and sole proprietors can use a personal PAN matching the legal applicant.
How do I choose the right business type during signup?Pick the legal structure you actually operate under, using your registration records and PAN. Ask Skydo support if the business type options do not match.
Should I enter my legal business name or my brand name?Enter the legal business name that matches your PAN and records on Skydo. Keep evidence linking your brand name to the legal entity and share it if asked.
What should I write in the description of my business?Write a plain business description for Skydo: what you sell, how you deliver it and who your customers are. Match it to your site and contracts.
What should I do if the available business category does not match my work?If no business category matches your work, pick one only if it truthfully fits, add a clear description and ask Skydo support which category to use.
How should I answer the expected payment-size question during signup?Answer the expected payment size question with a realistic estimate per client payment based on genuine work. Skydo uses it to understand your business.
Can I use a portfolio or social profile that does not show my legal business name?A portfolio or social profile can show your work even under a brand or username. Explain how it links to the legal business name on your Skydo application.
What can I provide if client confidentiality prevents me from sharing my work publicly?Confidential client work does not need to be published. Give Skydo a written business description and ask support how to submit requested evidence.
How do I complete Aadhaar verification through DigiLocker?Complete Aadhaar verification in your Skydo application via DigiLocker: enter your Aadhaar number, authenticate, share the document, then return to setup.
Why is DigiLocker asking me to allow access to my Aadhaar document?DigiLocker asks for consent so your Aadhaar name, date of birth and gender can be shared for Skydo's KYC step. Read the consent screen before allowing it.
Can I use another identity document instead of Aadhaar for signup?Aadhaar verification at Skydo runs through DigiLocker. If you cannot or prefer not to use Aadhaar, ask support which alternative identity route applies.
Whose identity should be verified for a business with several owners?For a business with several owners, prepare each owner's correct name and follow Skydo's owner verification request. The person verified must join the check.
What should I do if PAN verification fails during signup?If PAN verification fails on Skydo, check you used the right personal or business PAN, compare each character, then contact support with the error shown.
What should I do if my PAN and Aadhaar show different names or dates of birth?PAN and Aadhaar show different names or birth dates: find where the mismatch sits, correct records with the issuer and ask Skydo what evidence it needs.
Can my accountant or employee complete identity verification in my place?An accountant or employee can help gather documents, but the person being verified must complete video KYC personally. Confirm who that is with Skydo.
What company documents should I prepare for a private limited business?Private limited companies applying to Skydo start with the company PAN, director identity, bank details and business evidence. Ask support for the list.
Which partnership deed should I provide during onboarding?Partnerships applying to Skydo should provide the latest partnership deed, showing current partners and terms. Ask support about supplementary deeds.
Which details should an HUF use when applying?An HUF applies to Skydo with its own business PAN and legal details. Ask support to confirm the authorized representative and documents your HUF needs.
How should I prepare an LLP application?Prepare an LLP application for Skydo with the LLP's own PAN, current business details, partner information, Indian bank details and business evidence.
Which other owners’ details should I have ready for signup?For Skydo signup, have the correct names of all current business owners ready, plus an alternate owner's PAN if asked. Ask support if ownership is unclear.
How do I identify the people to include in an ownership declaration?Build an ownership declaration from current ownership and control records. List who owns or controls the business and ask Skydo which records it needs.
What should I do if another company owns part of my business?If another company owns part of your business, tell Skydo about the corporate owner and share the ownership structure and current records it requests.
Can I finish signup if an owner’s details or PAN are not yet available?Missing an owner's details or PAN at signup: confirm with Skydo whether the item is required, get the correct record and ask what can proceed meanwhile.
Which bank statement should I upload for onboarding?Upload a statement for the Indian bank account you added to Skydo, covering the last three months and showing foreign payments, as a PDF of up to 10 MB.
What can I upload if my bank account has no international receipts in the last three months?No international receipts in the last three months: choose the alternative document option at Skydo signup and submit a signed contract for manual review.
Can I use a statement from another bank account as my signup evidence?Skydo needs the statement for the bank account you add at signup. If it shows no recent international receipts, use the alternative document route.
What should I check before submitting a signed client contract as business evidence?Before submitting a signed client contract to Skydo, check it is genuine, readable, signed and names your business and client. It is reviewed manually.
Can I use an invoice instead of a bank statement during onboarding?An invoice alone does not prove payment. Ask Skydo support whether your invoice and supporting records are an accepted alternative to a bank statement.
My business is new and has less than three months of bank history. What should I submit?New business with under three months of bank history: submit evidence such as a signed contract for Skydo's manual review and explain the account is new.
How should I prepare a business document so the reviewer can read it?Prepare readable onboarding documents: use the original digital file, keep names and dates visible, and upload Skydo bank statements as PDFs up to 10 MB.
What should I do if my bank statement PDF is password-protected?For a password-protected bank statement PDF, ask your bank for an openable official copy or ask Skydo which method works. Keep the password private.
Can I redact information from a document before uploading it?Before redacting a verification document, ask Skydo which details must stay visible. Reviewers may need names, dates, ownership and payment context.
What should I do if my onboarding document is rejected or another document is requested?If Skydo rejects an onboarding document, read the reason, fix the actual issue such as the wrong period, account or unreadable pages, then resubmit it.
How should I prepare for a video-KYC session?If Skydo asks for video KYC, keep your original PAN ready and use a device with a working camera, microphone and stable internet. The session is recorded.
How do I start or join the video-KYC session for my application?Join a Skydo video KYC session through the instruction in your application or related message, as the person being verified, with your original PAN ready.
Can I use a photocopy, e-PAN or another ID instead of the original PAN card during video KYC?Video KYC at Skydo requires your original PAN. Photocopies, certified copies and other copies are not accepted. Ask support first if you lack the original.
Can I complete video KYC while I am outside India?Planning video KYC from outside India: check with Skydo before attempting the session. Your location is captured, so never mask it or use a location tool.
What should I do if video KYC cannot detect my location?If video KYC cannot detect your location, turn on device location services, allow browser access, reopen the page and contact Skydo support if it fails.
What should I do if my camera or microphone does not work during video KYC?Camera or microphone not working in video KYC: check device and browser permissions, close apps using them or switch devices, then ask Skydo how to resume.
What should I do if I miss my video-KYC session or the joining link no longer works?Missed your video KYC session or the joining link failed: check your Skydo application for the next instruction and ask support to arrange another attempt.
What happens if the internet connection drops during video KYC?If your internet drops during video KYC, reconnect through the route given for your application, and ask Skydo whether a new attempt is needed.
The reviewer cannot read my PAN card or see my face clearly. What should I do?Reviewer cannot read your PAN or see your face in video KYC: improve lighting, remove glare, hold the original steady and ask Skydo about a new session.
Why is Skydo recording my video-KYC session and taking photographs?Skydo records the full video KYC call and captures your location and photos of you and your PAN for identification. Read the consent and privacy policy.
Why can a completed video-KYC session still be rejected?A completed video KYC session can still be rejected if answers conflict with documents, fail quality checks or miss policy. Read Skydo's follow-up request.
How do I check whether video KYC is complete and whether anything else is pending?Check whether video KYC is complete by reviewing your Skydo application status and messages. Ask support if identity or document checks remain open.
My onboarding is still under review. What should I do?Onboarding still under review: check your Skydo application and messages for a pending identity check, document or correction, then contact support.
Why is Skydo asking for more documents after I already submitted the signup checklist?Skydo may ask for more documents after the signup checklist to complete required checks. Read what the request aims to establish and send clear evidence.
What if the details in a document changed after I submitted it?If a submitted document changes, tell Skydo which fact changed and when, keep both old and new records, and ask how to replace or supplement the evidence.
Why do I need to verify my details again after my account was previously verified?Skydo may request updated details for KYC and risk monitoring even after verification. Check what the request covers and send current evidence securely.
Can I reuse one business’s KYC approval for a different business I own?KYC approval for one business does not carry over to another you own. Each legal entity applies to Skydo with its own PAN, records and owner information.
What should I do if Skydo declines my account application?If Skydo declines your account application, read the message, follow any correction instruction and ask support whether the issue can be reconsidered.

Account & Security

How do I correct or update my business name on an existing account?To update a business name on Skydo, identify whether it is a spelling fix, a legal name change or a new entity with a new PAN, then use the matching route.
How do I update my business or residential address?To update a business or residential address with Skydo, identify which address changed, keep proof of the new address ready and contact support if needed.
What should I do when an owner, partner or director changes?When an owner, partner or director changes, tell Skydo what changed, the effective date and whether the entity or PAN changed, with current records.
How do I add GST details if I originally joined as a freelancer?Freelancers adding GST details should ask Skydo support to review the change first, with GST registration, PAN and business details ready to share.
Can I keep the same account when my partnership becomes an LLP or the business gets a new PAN?A partnership turning into an LLP or a business with a new PAN needs a separate Skydo review. Share the old and new structures with support for next steps.
What should I do if my business starts selling a different product or service?Selling a new product or service: tell Skydo about the change, ask whether the new activity needs review and update your business description as advised.
How do I log in to my existing Skydo account?Log in to your Skydo account at dashboard.skydo.com/login with Google sign-in or email verification, using the email already linked to your account.
What should I do if my Skydo email OTP does not arrive?Skydo email OTP not arriving: check the address entered, spam, junk and company quarantine. Avoid repeat requests and give support the attempt time.
What should I do if Skydo rejects my OTP?If Skydo rejects your OTP, use only the code from your current sign-in attempt and check for spaces. Send support the error and time, never the code.
Why can I not sign in with my company email address?Company email sign-in to Skydo needs the exact address linked to your account. Request account recovery if the mailbox is closed or inaccessible.
What should I do if Google sign-in does not open my Skydo account?Google sign-in to Skydo should start at the official login page with the Google account linked to Skydo. Contact support if Skydo shows an error.
Why does Skydo keep returning me to the login page or signing me out?Signed out of Skydo or sent back to login repeatedly: start from the official login page, check your browser and try a private window, then ask support.
How do I recover access if I can no longer use my registered email address?Recover Skydo access without your registered email by writing to support@skydo.com with your business name, old email and a safe reply address.
What should I do if a device with my Skydo account open is lost or stolen?Report a lost or stolen device with Skydo open to support promptly, with your business name, registered email and loss time. Secure your email too.
What should I do if I think someone else has accessed my Skydo account?Report suspected unauthorized access to your Skydo account to support right away with the time and unfamiliar changes, then secure your email login.
How do I protect my Skydo account when using a shared computer?On a shared computer, avoid saving sign-in details or leaving downloads. Log out of Skydo, your email and Google account, then close the browser.
How do I report a suspicious email, call or message claiming to be from Skydo?Report a suspicious email, call or message claiming to be from Skydo to support. Share the sender, time and request, and avoid links or sharing codes.
What should I do if I shared a Skydo OTP or sign-in details with someone?If you shared a Skydo OTP or sign-in details, report it to support at once, secure your sign-in email or Google account and keep the messages involved.
How should I check an unexpected change to Skydo payment instructions?Before acting on changed Skydo payment instructions, pause and verify them through a contact you already trust. Keep both messages and skip test payments.
What should I do if money was sent using wrong or suspected fraudulent instructions?If money went to wrong or suspected fraudulent details, contact the sending bank promptly, then notify Skydo with the amount, date and reference used.
What should I do if I sent a client the wrong payment instructions but they have not paid?Gave a client wrong payment instructions before they paid: tell them to hold off, verify the details in your Skydo account and label the replacement.
How do I dispute activity on my Skydo account that I did not authorise?To dispute Skydo account activity you did not authorize, email support quickly with the reference, amount and date, keep evidence and ask for a reference.
How do I report suspected identity theft involving Skydo?Report suspected identity theft involving Skydo by email. Explain how you found out and what was used, keep evidence and hold back full ID documents.
How should I respond when a client says a Skydo-related payment request looks fraudulent?When a client flags a Skydo-related payment request as fraudulent, ask them to pause, verify via a known channel and contact support if it stays unclear.
What personal and business information does Skydo collect about me?Skydo collects contact, identity and KYC details, business and bank details, transaction data, support messages and website-use data such as cookies.
Who may Skydo share my information with?Skydo may share your information with banking partners in India and abroad and service providers, for payments, account checks, audits and fraud checks.
Is my information shared outside India or stored only in India?Skydo stores transactional information in India and may share personal data with banking partners abroad. See how to ask about storage for specific data.
How can I ask Skydo what personal information it holds about me?To ask Skydo what personal information it holds about you, email support with a clear privacy request, identify your account and ask what checks apply.
How do I correct inaccurate personal information held by Skydo?Correct inaccurate personal information in your Skydo account online where possible, or email support with the error, correct details and affected record.
How do I withdraw consent for Skydo to use my personal information?To withdraw consent for Skydo to use your personal information, send a written request to support. Services may stop and legally required records may stay.
How long does Skydo keep my information, including after I leave?Skydo keeps information for periods required or permitted by law, including some records after account closure. Find out how to ask about specific data.
How do I stop promotional emails without missing account messages?Stop Skydo promotional emails with the opt-out route in the message. Account, security and transaction notices may continue, and your account stays open.
What should I know before blocking Skydo website cookies?Skydo uses permanent and temporary cookies for site activity, safety and some features. Blocking or removing website cookies may affect how functions work.
Does Skydo’s privacy policy cover a third-party website or service I open from Skydo?Skydo's privacy policy does not cover third-party websites or services you open from its links. Review each destination's own policy before sharing data.
What should I do if I receive someone else’s account information or send documents to the wrong person?Got someone else's account information or sent documents to the wrong person: stop forwarding it, report it to Skydo support and ask how to share evidence.
How can I contact Skydo support?Contact support at support@skydo.com or +91 70260 00500. Start with your business name, registered email and a short summary, and never share OTPs.
When is Skydo support available, and what should I do outside those hours?See when Skydo support is staffed on weekdays and what to do after hours: email support, report suspected fraud promptly and contact your sending bank.
What information should I include when opening a Skydo support case?Open a Skydo support case with your business name, registered email, what happened, when it started and the exact error, leaving out passwords and OTPs.
How do I share screenshots and documents with Skydo support safely?Share screenshots and documents with Skydo support safely: verify the official contact, send only requested files and hide passwords, OTPs and other data.
How do I follow up if I have not received a complaint reference or acknowledgement?No complaint reference or acknowledgement yet: check spam, follow up on the same thread with the original subject and time, and ask Skydo for a reference.
How do I follow up on an open Skydo support case?Follow up on an open Skydo support case by replying on the same thread or quoting its reference, stating what is unresolved and asking for the next update.
How do I escalate a complaint to Skydo’s Grievance Redressal Officer?Escalate a complaint to the Grievance Redressal Officer at grievance.officer@skydo.com after an unsatisfactory Level 1 reply, with your reference attached.
How do I escalate a complaint to Skydo’s Nodal Officer?Escalate a complaint to the Nodal Officer at nodal.officer@skydo.com at Level 3 after an unsatisfactory Level 2 reply. Include your reference and replies.
How long should I expect a Skydo complaint to take?Skydo complaints move through acknowledgement, support review and grievance stages, each with its own target time. Track your stage and escalate as needed.
What should I do if my support case is closed but the problem is not fixed?If a Skydo support case was closed but the problem continues, reply with the reference, describe what is still wrong and escalate via the grievance route.
How do I complain about misleading information or poor treatment by a Skydo representative?Complain about misleading information or poor treatment by a Skydo representative by emailing support with what happened, when and the outcome you want.
How can an overseas payer ask for help about a Skydo-related request without accessing the exporter’s account?Overseas payers can check a request with the Indian business through a trusted channel or contact Skydo support with the business name and a reference.
How do I request closure of my Skydo account?Request Skydo account closure in writing to support with your business and registered email. Ask how open payments are handled and get confirmation.
Can I close my account while payments or support issues are still open?Before closing your Skydo account with open payments or support issues, list them for support, ask which need resolving first and get written updates.
What do inactive and dormant Skydo account status mean?Inactive and dormant Skydo account status depend on how long an account goes without activity. See what dormancy can mean and how to check your status.
How do I reactivate a dormant Skydo account?Reactivate a dormant Skydo account by contacting support with your business name and registered email. Reactivation may require re-KYC and re-verification.
Can I reopen an account that I previously asked Skydo to close?Before registering again, ask Skydo support to check a closed account's status. Reopening a closed account differs from reactivating a dormant one.
What should I tell Skydo if my business has stopped trading?If your business has stopped trading, notify Skydo in writing with the business name, registered email and stop date, and list any open payments or cases.
How do I change the email address or phone number linked to my Skydo account?To change the email or phone number linked to your Skydo account, use the account update option or contact support, and ask what verification is needed.
Can I give my Skydo account to a new owner or another business?Skydo's terms prohibit selling or transferring an account to a new owner or business. For ownership or legal-status changes, notify support in writing.

Receiving Payments

What should I check before asking an overseas customer to pay me through Skydo?Before an overseas customer pays via Skydo, confirm your account is ready, agree the amount and currency, then share matching receiving details.
Should I share my Skydo receiving details or send a payment link?This page compares sharing Skydo receiving details for a bank transfer with sending a payment link, and why customers need one instruction per invoice.
Can my customer send money before my Skydo receiving account is ready?Wait until your Skydo receiving account is confirmed active before your customer pays. If they paid early, send the transfer receipt to support@skydo.com.
What payment amount can I ask my customer to send through Skydo?Check the minimum and any upper limit with Skydo Support before your customer pays, especially for high-value payments. Never split an invoice for a limit.
What should I do if I expect many small overseas customer payments?Expecting many small overseas payments: contact Skydo Support first with expected volume, typical amount, currencies, payer locations and payment purpose.
Can my overseas customer pay my foreign invoice in INR through Skydo?Ask Skydo Support before requesting INR from an overseas customer. Receiving accounts collect supported foreign currencies, so agree the currency first.
Can I collect an advance from an overseas customer through Skydo?An overseas advance must link to a genuine, supported export transaction. Explain what it covers, keep the contract and ask Skydo which documents apply.
Where do I get the correct Skydo receiving details to share with my customer?Get receiving details from your own Skydo account for the agreed currency and transfer method, then share the beneficiary, account, bank and routing code.
What beneficiary name should my customer enter when paying my Skydo account?Your customer should enter the exact beneficiary name from your Skydo receiving instructions, separate from the bank name, and flag any mismatch warning.
Which address should my customer enter for the bank and the beneficiary?Bank address and beneficiary address are separate fields. Use the addresses in your Skydo receiving instructions and ask Support if one is missing.
Which routing code should my customer use for the selected transfer method?Use the routing code supplied for your Skydo account and agreed transfer method. ACH, wire routing, sort code, BSB and SWIFT/BIC are not interchangeable.
What should I do if my customer's bank requires an IBAN but my instructions do not show one?Use an IBAN only when your Skydo receiving instructions supply one. Ask the payer to check payment type and bank country, then contact Support if needed.
Does my customer need intermediary-bank details to pay my Skydo account?Your customer needs intermediary bank details only when your Skydo instructions for that route list them. Ask Support before adding an unlisted bank.
What should I do if the receiving account I used before is no longer visible?Receiving account no longer visible: stop sharing the old details and tell Skydo Support the currency and method you need, plus any payment in transit.
Can I reuse my Skydo receiving details for another invoice or customer?Before reusing Skydo receiving details for a new invoice or customer, recheck the payer's location, currency and transfer method, and add a reference.
How do I update receiving details in my customer's vendor records?Update receiving details in vendor records: confirm new Skydo instructions, notify the customer's payables team, ask them to verify and get it in writing.
Which currencies can my customer send to Skydo?Check Skydo's supported currency list and your receiving account instructions before a customer pays. SWIFT and local accounts list their own currencies.
How do I check whether Skydo can receive a payment from my customer's country?To check if Skydo can receive from a customer's country, review the restricted country list and your account instructions, and ask Support about new ones.
Where can my customer pay Skydo through local receiving accounts?Skydo offers local receiving accounts in several markets. Confirm the currency and transfer method on your account, and check the SWIFT route for others.
Which account should my customer use when sending a currency that is not local to their country?Payers sending a non-local currency should use Skydo's International SWIFT account, also known as the Rest of the World account, once currency is agreed.
What should I do if my customer wants to pay in a currency that is not listed?Customer wants to pay in an unlisted currency: ask Skydo Support whether a live route exists, or agree a supported currency before sharing instructions.
How should my US customer send an ACH payment to my Skydo account?For a US ACH payment, share your local USD receiving instructions from Skydo. The customer picks an ACH bank transfer and enters the details exactly.
Can my customer use wire-transfer instructions instead of local-transfer instructions?Use wire instructions only when your Skydo receiving account supplies them for the payer's route. First confirm if the bank means a domestic wire or SWIFT.
How should my customer send EUR using SEPA to my Skydo account?For a EUR SEPA payment, share your Skydo EUR local receiving instructions, ask the payer to use the supported SEPA method and copy details exactly.
How should my customer send CAD to my Canadian Skydo receiving account?Share the exact CAD transfer method, beneficiary, account and routing details from your Skydo account, and contact Support if the payer's bank objects.
Which bank country should my customer select when adding my Skydo receiving account?Your customer should select the bank country listed in your Skydo receiving instructions, which may differ from India or their own. Match currency too.
What should my customer select if their bank asks for an account type?If a payer's bank asks for an account type, use only the value in your Skydo receiving instructions or confirmed by Support. Never guess it.
What should I do if my customer cannot find the receiving bank in their bank list?Receiving bank missing from a payer's bank list. Recheck the bank name, country and routing code, then send Skydo Support the issue and transfer method.
What should my customer do if their bank shows a beneficiary-name warning?If a payer's bank shows a beneficiary name warning, compare it with your Skydo receiving instructions, check spelling and cut-off text, then ask Support.
How can I help a customer who needs proof of my receiving account before adding me as a vendor?Need to prove your receiving account to a customer's vendor team. Ask Skydo Support for the right confirmation and share it via your usual contact.
Can my customer use verification deposits to add my Skydo account?Check with Skydo Support before a payer uses verification deposits on your account. Share the platform, currency and steps, and never guess the amounts.
What should I do if a payer platform asks me to log in to the receiving bank?Never enter your Skydo login into a third-party bank login form. Look for a manual option using receiving and routing details and confirm it with Support.
What should my customer do if their bank form cannot fit the receiving details?If a payer's bank form is too short for your receiving details, keep the name and digits intact. Send Skydo Support the field and its limit, then wait.
What payment reference should I ask my customer to include?Ask your customer to include your invoice number or the reference in your receiving instructions, beside the bank details, so Skydo can match the payment.
What should I do if my customer omitted the payment reference or entered the wrong one?Customer left out the payment reference or used the wrong one. Send Skydo Support the final receipt, invoice, payer name, amount and date. Skip the resend.
How should my customer enter a payment reference if their bank allows only a few characters?If a payer's bank limits reference length, check whether an exact reference is required and ask Skydo Support. For invoices, agree a short unique version.
Can my customer pay several invoices in one bank transfer?Before a customer pays several invoices in one transfer, confirm it with Skydo Support and prepare a breakdown of each invoice number, currency and amount.
Can my customer pay an invoice in more than one bank transfer?Paying one invoice in several bank transfers needs Skydo Support's confirmation first. Each instalment must meet payment rules, so keep a written schedule.
What should I send Skydo Support to trace a missing incoming payment?To trace a missing incoming payment, email Skydo Support the final receipt and invoice showing sender, amount, currency, date, reference and destination.
How can my customer get the SWIFT details needed to trace their payment?Your customer can ask their sending bank for a SWIFT confirmation such as an MT103 or UETR. Forward it to Skydo Support with your invoice and instructions.
What should I ask my customer for when an ACH payment needs tracing?To trace an ACH payment, ask your customer for the bank's final ACH confirmation and trace number, then send it to Skydo Support with your invoice.
Does my customer's transfer receipt prove that Skydo has received the money?A customer's transfer receipt shows what their bank did. It does not confirm Skydo received or matched the payment. See how to check and when to escalate.
What should I do if my customer's bank says the account or routing number is invalid?If a customer's bank calls your account or routing number invalid, recheck the details for that currency and method, then send Skydo Support the error.
What should my customer do if their bank will not allow the full invoice amount?If a customer's bank caps the transfer below your invoice amount, they should ask the bank why. Share the amount, currency and route with Skydo Support.
What should my customer do if their bank rejects the transfer before taking any money?When a payer's bank rejects a transfer before any debit, keep the error, confirm nothing was sent and recheck details. Contact Skydo Support if it fails.
Why is my customer's payment still pending in their bank?A pending status at the sender's bank means funds may not have left. Ask your customer to check with their bank, then send Skydo the final receipt.
My customer has been debited, but the payment is not visible in Skydo. What should I do?Customer debited but no payment in Skydo yet. Get the final receipt, compare destination, routing, currency and date, then email Support if it is overdue.
What should I do if my customer sent money to the wrong account number or routing code?If your customer used the wrong account number or routing code, they should call their sending bank now. Send Skydo Support the receipt and right details.
What should I do if my customer used SWIFT with my local account details?If your customer sent SWIFT to your local account details, send the receipt, invoice and instructions to Skydo Support and hold off on a second payment.
What should I do if my customer sent a different currency from the one I requested?Customer sent a different currency than you requested. Confirm what was actually sent, then share the receipt, invoice and instructions with Skydo Support.
What should I do if the sender says the receiving bank rejected the payment?When a sender says the receiving bank rejected the payment, get the exact rejection message and transfer record and send both to Skydo Support first.
What should I do if my customer may have paid the same invoice twice?Customer may have paid one invoice twice. Collect both final receipts, compare references, amounts and dates, and share them with Skydo Support to check.
Why does my customer's bank receipt show a different amount from my invoice?A receipt can differ from your invoice due to currency, bank charges or combined invoices. Compare the remittance advice and receipt, then ask Skydo.
How do weekends and holidays affect an incoming customer payment?Weekends, holidays and the sender's bank can slow an incoming payment. Use the estimate for its currency and method, then contact Skydo Support if late.
What should I do if I have not received a payment notification from Skydo?Skydo email and WhatsApp alerts are sent when funds reach your local receiving account. Confirm the payer released it, check spam, then contact Support.
How do I check whether a payment platform can send to my Skydo account?To check if a platform can pay your Skydo account, confirm its payout currency, account country, method and sender name, then share it with Support.
How do I set up my Skydo account to receive an Upwork payout?Add your Skydo USD receiving details as your Upwork withdrawal bank via the USD bank transfer option, enter them exactly, and contact Support if rejected.
How do I add Skydo receiving details for Amazon Global Selling payouts?Add the Skydo receiving details for your payout currency to your Amazon Global Selling account, check every field and complete Amazon's verification.
My platform balance is available, but nothing has arrived in Skydo. What should I check?An available platform balance does not mean a payout was sent. Check the withdrawal and destination, get the final payout record, then contact Skydo.
What should I do if a platform will not accept my Skydo receiving details?If a platform rejects your Skydo receiving details, note its exact error and payout rules for your country, then send Support the error and platform.
Can I withdraw a payment-wallet balance to my Skydo receiving account?Before withdrawing a payment wallet balance to your Skydo receiving account, check the wallet's rules for your profile country and confirm with Support.
Can I receive a business payment if the sender name is different from the name on my invoice?If the sender name differs from your invoice, tell Skydo Support before payment. Prepare the invoice, sender's legal name and proof of its link to you.
Can my customer pay a company invoice from a personal bank account?Ask Skydo Support to review a personal account paying a company invoice before money is sent. Share the invoice, sender name and the reason for it.
Can my own overseas company pay my Indian business through Skydo?Payments from your own overseas company to your Indian business need a Skydo Support review first. Explain what was supplied, ownership and amount.
What should I do if I am not sure my customer's payment is an allowed transaction?Unsure if a customer payment is allowed on Skydo. Before they pay, send Support what you sold, who will pay, and the payer country, currency and amount.

Settlement & Fees

How do I check where my payment is in the Skydo settlement process?Find the payment in Skydo by reference, amount and currency, note its latest stage and check for document requests. Email Support if it is overdue.
Does an InstaLink payment confirmation mean the money is in my bank account?An InstaLinks payment confirmation shows your client authorized the payment, while settlement may still be pending. See what each status means.
My client says they paid, but InstaLinks still shows Outstanding. What should I do?InstaLinks shows Outstanding when a link is created. If your client says they paid, ask for the transaction receipt and email Skydo Support to match it.
What should I do when InstaLinks shows Paid – Settlement in Progress?InstaLinks shows Paid, Settlement in Progress after payer authorization. This page covers uploading the invoice, tracking the payment and contacting Skydo.
Skydo shows my payment as Paid, but I cannot see the bank credit. What should I do?If Skydo shows Paid but you see no bank credit, search your registered Indian account by amount and date, then email Support with the reference.
My client cannot find a transaction reference. How do we start tracing the payment?No transaction reference for a payment. Ask your client to get a completed receipt from their sending bank, then send it to Skydo Support to trace.
How do I escalate a payment trace that is not getting resolved?To escalate an unresolved payment trace, reply on your Skydo support thread, then use the grievance policy route to the Grievance Redressal Officer.
The beneficiary name on my client’s receipt is wrong. What should we do?If the beneficiary name on your client's receipt is wrong, they should report it to their bank. Send Skydo Support the receipt and correct instructions.
My client says a payment was returned, but they have not received it. What should they do?If a returned payment has not reached your client, they should ask their bank for its status. Send Skydo Support the return notice and original receipt.
Why did an ACH Debit InstaLink fail after the client authorised it?An ACH Debit InstaLink can fail after authorization, for example when the payer's account lacks funds. See what the failure notice means and next steps.
My InstaLink payment is still pending after six business days. What should I do?For an InstaLink payment still pending, check its latest status, authorization date and any document request, then email Skydo Support with the reference.
My client says they cancelled the payment at their bank, but Skydo still shows it pending. What should I do?Client canceled a payment at their bank but Skydo shows it pending. Get the bank's written confirmation and send it with the payment reference to Support.
Why is Skydo asking for documents before settling a payment?Skydo may ask for invoices, payment confirmations or other information for legal checks before settlement. See how to respond and find what is outstanding.
When is it safe to ask my client to resend a failed or missing payment?Ask a client to resend only once the first payment is confirmed failed, canceled or returned. Follow these steps with Skydo Support to avoid duplicates.
The foreign-currency amount received is less than my client sent. How do I trace the difference?Compare the foreign amount on the payer's receipt with Skydo's record, get the bank's charges breakdown or SWIFT trace, and send both to Support.
The full foreign amount arrived, but my INR bank credit is lower than I expected. How do I check it?Lower INR credit than expected. Start from the foreign amount received and the applied rate, then compare the fee and GST with your final Skydo settlement.
My client overpaid and the funds have not settled to India. Can the excess be returned?Client overpaid and funds have not settled to India. Contact Skydo Support quickly with the receipt and amounts, and ask about the stage and options.
My client overpaid and I have already received the INR. How should I return the excess?Client overpaid after INR reached your bank. Skydo's refund policy excludes settled funds from normal refunds, so contact Support before returning money.
Skydo has received my overseas payment. Why is the INR not in my account yet?After Skydo receives an overseas payment, checks, conversion and transfer to your Indian bank still follow. Check the latest stage, then contact Support.
The payment has been converted to INR but the bank credit is pending. What should I do?Converted to INR but the bank credit is pending. Check your registered account statement, then ask Skydo Support for the payout status and bank reference.
Skydo says my INR settlement failed. How do I get it resolved?If Skydo says your INR settlement failed, check that your registered Indian bank account is open and correct, then email Support with the failure message.
My registered Indian bank account is closed or restricted while a payment is pending. What should I do?If your registered Indian bank account is closed or restricted with a payment pending, tell Skydo Support right away and ask your bank about the credit.
I entered the wrong Indian settlement account details. What should I do now?Entered the wrong Indian settlement account details. Email Skydo Support now with the payment reference and wrong field. Never share passwords or OTPs.
The name on my Indian bank account does not match my Skydo business details. Can this delay settlement?A mismatch between your Indian bank account name and Skydo business details needs checking. Send Support both names and ask which documents it needs.
My bank has returned an INR payout to Skydo. What happens next?If your bank returns an INR payout, send Skydo Support the return notice and payment reference, confirm it is matched, and fix the cause before a retry.
The INR is in my bank, but Skydo still shows the payment as pending. What should I do?INR is in your bank but Skydo shows pending. Confirm the credit matches by amount, date and reference, then send the statement entry to Support.
I supplied the requested documents, but settlement is still pending. What should I do?Documents sent but settlement still pending. Reply on your Skydo support thread with the payment reference and submission date, and ask what remains open.
How do I change the Indian bank account that receives my Skydo settlements?To change the Indian bank account for Skydo settlements, email Support for the current process, follow its verification steps and keep the old account.
Will changing my Indian settlement bank redirect a payment already in progress?Changing your Indian settlement bank may not redirect a payout in progress. Send Skydo Support each affected reference to confirm stage and destination.
Do my overseas clients need new payment instructions when I change my Indian settlement bank?Your Indian settlement account and your clients' overseas receiving details are separate records. Ask Skydo before telling clients to change anything.
How do I confirm my first settlement reached the new Indian bank account?To confirm your first settlement reached the new Indian bank, match the Skydo reference, INR amount and date with the new statement, or contact Support.
When does the settlement clock start for a Skydo payment?Skydo's terms start the settlement clock on the business day a payment passes screening and compliance checks, so it may not begin when your client sends.
Can weekends or bank holidays delay a payment even if I can see it in Skydo?Yes. Weekends, holidays and sender bank delays can hold up receipt and settlement even when a payment shows in Skydo. Check the route's banking days first.
How do I count business days for an ACH Debit InstaLink payment?ACH Debit InstaLink processing counts US business days, excluding US weekends and bank holidays. Note the authorization date and ask Skydo if unclear.
What daily cutoff should my client use if I need a payment urgently?For an urgent payment, ask the payer's bank when it will release funds and ask Skydo for the current route estimate. Share currency and sending time.
Can I claim compensation if a payment takes longer than a website estimate?Skydo's terms tie settlement to screening and bank processing, so a website estimate creates no compensation right. See how to raise a delay complaint.
The transaction fee is higher than I expected. How do I check it?Transaction fee higher than expected. Check which payment method and pricing applied, separate the fee from tax and bank charges, and ask Skydo why.
Why does an ACH Debit InstaLink fee differ from a bank-transfer fee?Bank transfers and ACH Debit payment links have different Skydo pricing. Check that the fee you are reviewing matches the method used, then ask Support.
Why does my applied exchange rate differ from the rate I can see online now?Your applied exchange rate can differ from today's online rate. Compare the same currency pair and time using your payment record and FIRA, then ask Skydo.
How do I check the exchange rate without confusing it with transaction fees?Check the exchange rate with gross figures: the foreign amount converted and the gross INR before fees and tax. Skydo Support can share the full breakdown.
My client sent one currency but their receipt shows another. How do I check the conversion?Client sent one currency but the receipt shows another. Ask their bank what currency it sent, compare it with Skydo's record, and email Support if off.
How can I check whether GST caused part of the difference in my INR settlement?To see if GST explains part of your INR settlement gap, check the Skydo fee breakdown for that payment, match fee and tax, and contact Support if wrong.
I received several payments for one invoice and the total fees look too high. What should I check?Several payments for one invoice with high total fees. List each receipt's reference, amount, fee and tax, check your fee schedule, then ask Skydo.
My non-USD payment seems to be in the wrong fee tier. What should I ask Skydo?If a non-USD payment seems to be in the wrong Skydo fee tier, ask Support how the USD threshold was applied. Share the currency, amount and reference.
I think the same payment fee was deducted twice. How do I report it?Think a Skydo fee was deducted twice. Check whether the entries are a fee plus tax or two receipts, then email Support with the reference and both entries.
Can a payment delay change the INR amount I finally receive?A payment delay can change your final INR amount because the rate at conversion may differ from earlier. Check the applied rate in Skydo, apart from fees.
The fee invoice does not match the deduction from my settlement. What should I do?If your Skydo fee invoice does not match the settlement deduction, match the payment reference, compare fee, tax and net credit, then email Support.
How do I request a return of an erroneous payment before INR settlement?To request a return of an erroneous payment before INR settlement, email Skydo Support the receipt, reference, amount, currency and error details.
Can my overseas client ask Skydo to return a payment?Your overseas client can ask Skydo Support to return a payment, and each request is reviewed. Share the invoice and reference, and disclose any recall.
Can Skydo refund a bank-transfer payment after the INR reaches my Indian bank account?Skydo cannot give a normal refund once INR reaches your linked Indian bank account. Contact Support with the payment reference before sending money.
How is an ACH Debit InstaLink payment returned if it has not been settled to me?An unsettled ACH Debit InstaLink payment is returned through a bank recall the sender starts. The payer contacts their bank and you coordinate with Skydo.
How do I handle a refund request for an ACH Debit InstaLink that has already settled?For a settled ACH Debit InstaLink, the payer must start a bank-led process with their own bank. Contact Skydo Support with the reference before refunding.
Will a refund go back to the original payer account?Refunds normally go back to the original source account by the original payment method. If that route fails, tell Skydo Support before sharing new details.
What if the original payer account is closed and cannot receive a refund?If the payer's original account is closed, tell Skydo support with the payment reference. A sending-bank recall or bank indemnity letter may be needed.
Why is Skydo asking for documents before processing a refund?Skydo may ask for documents before a refund to check regulatory and risk requirements. Send accurate records by the route given and name the payment.
How will I know whether a refund was approved, initiated or completed?Refund approved, initiated and completed are separate stages, and Skydo informs you at each. Keep the payment reference and ask support for a refund ID.
Skydo says a refund attempt failed. What should I do?When a refund attempt fails, ask Skydo support for the reason. Alternate methods may be tried, and the sending bank may need to verify the source of funds.
Why is a refund on hold while the payer supplies more bank details?A refund can stay on hold until the payer shares verified alternate bank details. Ask Skydo support what is missing and have the payer contact their bank.
Who pays the charges for a refund or chargeback?The payee bears refund and chargeback charges, including processing and bank transfer fees. Ask Skydo support for a payment-specific breakdown first.
Will Skydo refund the original transaction fee when the payment is returned?Skydo's original transaction fee is non-refundable when a payment is returned, and return charges can apply. Ask support for a breakdown of the amounts.
The payer has opened a bank recall and also wants me to refund them directly. What should I do?When the payer opens a bank recall and also wants a direct refund, avoid a double return. Share the recall reference with Skydo support and coordinate.
Can the payer raise a chargeback on an ordinary bank transfer through Skydo?Ordinary bank transfers through Skydo follow a separate route from ACH Debit chargebacks. If the payer contacts their bank, send the notice to support.
What should I do when Skydo notifies me of an InstaLink chargeback or bank dispute?For an InstaLink chargeback or bank dispute notice, contact Skydo support with the payment reference and keep your invoice and delivery evidence ready.
What happens if a bank-led recovery is decided against me after an InstaLink payment settled?When a bank-led recovery goes against you after an InstaLink payment settled, you may need to repay the amount and fees. Confirm it with Skydo support.
Can another incoming payment be held because of an earlier refund or dispute?Skydo's terms allow it to hold other incoming payments and set off amounts owed after an earlier refund or dispute. Ask support for the case reference.
Will Skydo resolve a disagreement about the goods or services my client bought?Skydo is a payment collection service and does not resolve disputes over goods or services. Settle the issue with your client and keep your evidence.
I do not recognise a refund or recovery request on my payment. What should I do?Send no money if you do not recognize a refund or recovery request. Contact Skydo support yourself to verify the payment, requester, amount and process.

Invoices & Compliance

How do I create an invoice in Skydo?To create an invoice in Skydo, add client details, currency, items, rates and SAC or HSN codes, set terms and LUT details, then preview and send it.
Can I use an invoice made outside Skydo?You can upload an invoice made outside Skydo. Keep its original number and check it shows both parties, date, description, amount, currency and codes.
How do I add a new client or use an existing client on an invoice?Pick an existing client on a Skydo invoice only if it is the same legal customer. For a new client, enter the business name, billing address and country.
What should I do if a saved client has the wrong billing details?Saved client has wrong billing details: send Skydo support the client record, affected invoice numbers and the corrected details before sending more.
What if my business name, address, or GST details are wrong on an invoice?Hold an invoice with a wrong business name, address or GST details. Fix editable fields and preview, or send Skydo support the invoice number and fix.
How do I add services, quantities, rates, and SAC or HSN details?Add invoice items in Skydo as one line per service or good, with quantity, rate and the SAC or HSN code that fits the supply. Check totals before sending.
Can I use my own invoice number in Skydo?Skydo lets you use its generated invoice number or your own. Match it to your PDF and books, and contact support before renumbering an issued invoice.
How do I choose the currency for an invoice?Choose the invoice currency agreed with your client from those available in your Skydo account. Confirm instructions if the client wants another currency.
How do I add a due date and payment terms to an invoice?Add a due date and payment terms to a Skydo invoice as you prepare it, matching your client agreement. Use notes for references and preview the dates.
How do I apply a discount to an invoice?Apply a discount with the Skydo invoice discount option and check the total in the preview. Keep the agreement and ask support before editing issued ones.
How do I include LUT details on my invoice?Include LUT details on a Skydo invoice by entering or attaching them where the workflow allows. Check the preview and confirm wording with your accountant.
Can I add my logo, notes, and business references to an invoice?Skydo invoices support a business logo and notes for references such as a PO number. Preview the PDF and ask support before promising a custom layout.
Can I save an invoice as a draft and finish it later?Save a Skydo invoice as a draft while you wait for details like a billing address or PO reference. Review every field again before finalizing and sending.
How do I prepare an invoice for repeat work with the same client?For repeat work, duplicate a past Skydo invoice and update the period, items, rates, due date and number. A copy does not set up recurring collection.
How do I send an invoice or download a PDF for my client?Send an invoice to your client through Skydo or download a PDF to share yourself. Confirm the recipient, check payment instructions and keep a copy.
How do I correct an invoice that I have already sent but that is not yet settled?To correct a sent, unsettled invoice, tell your client which version to pay, then send Skydo support the invoice number and fix. Keep both copies.
What should I do with a duplicate or cancelled invoice in Skydo?For a duplicate or canceled invoice, confirm the valid one first. Deleting a Skydo invoice does not cancel a bank payment or issue a refund.
Can I replace the invoice linked to a settled payment?Contact Skydo support to replace the invoice linked to a settled payment, with the original invoice, payment reference and corrected document.
How should I add several existing invoices to Skydo?Add several existing invoices to Skydo as separate documents with their own numbers. Ask support which import method is available and track uploads.
Why can I not create an invoice on my phone?Skydo invoice creation does not support mobile devices, so use a desktop or laptop browser. Contact support with a screenshot if it still will not open.
Where can I see one client's invoices and payment history?Review one client's invoices and payment history in your Skydo account, using a client view where available. Check the legal customer name first.
How do I share a client ledger to confirm the balance?Before sharing a client ledger to confirm a balance, review that client's records. Share it only where Skydo offers the option, to the billing contact.
What should I do if a client disagrees with the ledger balance?When a client disputes the ledger balance, compare invoice, transfer proof, Skydo record and bank credit. Look for partial payments, discounts or fees.
How do I find invoices that are still outstanding?Find outstanding invoices and due dates in Skydo's invoice overview. Check payment records first, since some may be in progress or only partly paid.
How do I send a payment reminder for an unpaid invoice?Send a payment reminder for an unpaid invoice from Skydo once you confirm it is due and unpaid. Preview the email and keep it tied to the same invoice.
Can I see when invoice reminders were sent or opened?Skydo's reminder history shows when reminders were sent, how often and email opens. Treat an open as activity and confirm payment from settlement records.
Can I change the wording of Skydo's reminder emails?To change the wording of Skydo reminder emails, preview the reminder and send support your preferred text. Ask which parts can be edited first.
Why did a client receive a reminder after paying?A client can get a reminder after paying if the payment is unlinked, partial or made outside Skydo. Compare references and ask support to check.
How do I link an incoming payment to an invoice?Link an incoming payment to an invoice in Skydo by comparing currency, amount, payer and date for the same sale. Contact support if no match is found.
What should I do if a payment is linked to the wrong invoice?Payment linked to the wrong invoice: send Skydo support the payment reference, the invoice it sits on and the correct one. Avoid deleting records.
How do I record a partial payment against an invoice?Record a partial payment against an invoice by logging the receipt apart from the balance owed. Ask Skydo support how allocation works for your account.
What if one client payment covers several invoices?When one client payment covers several invoices, list each invoice, currency and amount paid, then send the allocation and reference to Skydo support.
How do I update an invoice paid outside Skydo?Update an invoice paid outside Skydo with the invoice status controls, keeping proof of amount, date and bank reference. Skydo issues no FIRA for it.
What should I do if an imported and a manually added invoice both show the same sale?An imported and a manually added invoice show the same sale: compare number, client, amount and date, then send Skydo support both references.
Why is a payment receipt not enough when Skydo asks for an invoice?A payment receipt shows a transfer, while an invoice shows what you sold and the amount due. Give Skydo the actual invoice and keep the receipt as support.
What records should I provide if the payer name differs from the invoiced client?When the payer name differs from the invoiced client, gather the client's explanation, payment confirmation and agreement for Skydo support to review.
How do I download the FIRA for a settled payment?Download the FIRA for a settled payment from the invoice area in Skydo. Check the reference, date, amount, currency and beneficiary, then save it.
How do I download FIRAs for several payments together?Download FIRAs for several payments together with the FIRA download options in Skydo. Keep a checklist of references and confirm none are missing.
My payment is settled but the FIRA is missing. What should I do?Payment settled but FIRA missing: check the payment record and your email, then send Skydo support the invoice number, reference, date and amount.
What should I do if a FIRA or receipt download fails?When a FIRA or receipt download fails, try that document individually and check browser settings. Then send Skydo support the error and a screenshot.
How do I find a FIRA from an earlier financial year?Find a FIRA from an earlier financial year in Skydo using the invoice number or payment reference. If not found, share the date and amount with support.
How do I report the wrong name, address, amount, or date on a FIRA?Report a wrong name, address, amount or date on a FIRA by sending Skydo support the payment reference, the wrong field and evidence. Never edit it.
Why is the currency or amount on my FIRA different from my invoice?A FIRA can differ from your invoice in currency or amount due to conversion, fees, partial payment or deductions. Ask Skydo to trace unexplained gaps.
Can my invoice number or another reference be added to the FIRA?Keep your FIRA unaltered and track invoice numbers in a separate record linked to payment references. Send Skydo support any request to add one.
What should I do if my bank or auditor asks for FIRC rather than Skydo's FIRA?When a bank or auditor asks for FIRC, ask what they are checking, download the Skydo FIRA for that payment and share the request with support.
Which Skydo records should I give my bank for an IRM, e-BRC, or EDPMS query?For an IRM, e-BRC or EDPMS query, give your bank the Skydo FIRA, matching invoice, bank credit and a mapping sheet. A FIRA alone does not close EDPMS.
How do I get Skydo's invoice or receipt for service charges?Find Skydo's invoice or receipt for service charges in your account for the payment or period. Keep it apart from client invoices and FIRAs.
What if Skydo's service-charge receipt has the wrong GST or business details?Wrong GST or business details on Skydo's service-charge receipt: note the field and reference, keep the original and ask support what can be corrected.
Where can I check or change my default purpose code?Check your default purpose code in Skydo's account information against what you supply. To change it, contact support with a clear business description.
How do I check that an invoice has the right purpose code before payment is processed?Check an invoice's purpose code before payment against the goods or services and contract. Review the code at reconciliation in Skydo and ask if unsure.
What if a new invoice is for a different service from my usual business activity?A new invoice for a different service needs its purpose code checked again. Ask Skydo support about that invoice before changing your business default.
How do I request a purpose-code correction while a payment is processing?To correct a purpose code while a payment is processing, contact Skydo support quickly with the invoice, reference, current code and contract.
What should I do if a settled payment or FIRA has the wrong purpose code?A wrong purpose code on a settled payment or FIRA needs a Skydo support review. Share the payment reference, invoice, FIRA and evidence of supply.
What should I check if the invoice SAC or HSN and the purpose code seem inconsistent?Invoice SAC or HSN codes and the remittance purpose code serve different roles and need not match. Each should describe the actual supply you made.
How do I export payment records for my accountant?Export payment records for your accountant from the Skydo payment report. Check the period, keep the original file and add invoices, FIRAs and credits.
How do I reconcile a foreign-currency invoice with the INR bank credit?Reconcile a foreign-currency invoice with the INR bank credit by matching references, then explain gaps by conversion, Skydo charges and deductions.
Why is a payment missing from the report for the month I expected?A payment can miss the expected month's report when invoice, receipt and settlement dates differ. Check its status and date range, then ask Skydo.
Why do dashboard revenue totals differ from cash received in my bank?Skydo dashboard revenue and bank cash can differ due to unpaid invoices, fees, conversion and timing. Compare the same period, currency and clients.
What should I give my accountant for a payment reconciliation or audit query?For a reconciliation or audit query, give your accountant invoices, FIRAs, bank credits, the Skydo payment export, charge records and a mapping sheet.
How can I share records with an accountant without sharing my login?Share records with your accountant without your login by downloading Skydo reports and documents. Ask support about current team access options.
How should I keep a backup of invoices, FIRAs, and payment records?Back up invoices, FIRAs, bank credits and charge documents together after each Skydo payment, named by invoice number and payment reference.
How do I check revenue and payment activity for one client?Check revenue and payment activity for one client with Skydo's client history and analysis where available. Use the ledger for amounts still owed.
How do I connect Skydo with Zoho Books?Connect Skydo with Zoho Books using the Zoho option in your account and the authorization steps shown. Confirm the right organization, then test it.
Will connecting Zoho bring my older invoices into Skydo?The initial Zoho Books connection syncs invoices created after you connect, so older ones may not appear in Skydo. Ask support about older invoices.
Why has a new Zoho invoice not appeared in Skydo?New Zoho invoice missing in Skydo: check the connection is active, the organization matches and the currency is in your sync settings, then ask support.
What if Zoho shows an invoice as unpaid after Skydo has received the payment?Zoho shows an invoice unpaid after Skydo received payment: check the payment is linked to it, and avoid manual Zoho entries until support confirms.
Where should I look if a Skydo FIRA is missing in Zoho?Skydo FIRA missing in Zoho: check the FIRA exists in Skydo and download a copy, then check the matching Zoho invoice and send support the references.
Can I choose whether the Zoho connection includes INR invoices?The Zoho Books connection lets you sync all invoice currencies or international invoices only. Ask Skydo support how changing it affects older records.
How do I change or turn off the Zoho connection?Edit or disable the Zoho connection from your Skydo settings after noting pending syncs. Disabling does not delete records and may not revoke access.
What if I edit an invoice in Zoho but Skydo still shows the old details?Skydo shows old details after a Zoho invoice edit: confirm it is the same record and organization, then ask support whether those edits sync.

Products & Tools

How do I create and share an InstaLink?Create an InstaLink in your Skydo dashboard: open InstaLinks, choose Create Payment Link, add client and payment details and share it with that client.
What should I do if InstaLinks or Create Payment Link is missing?If InstaLinks or Create Payment Link is missing, confirm you are in the Skydo dashboard, then send support the page and a screenshot to check access.
Can my client use InstaLinks, and is this the same as sending an ACH transfer?InstaLinks uses ACH Debit, where the client authorizes a debit from a US bank account, which differs from an ACH transfer. Check eligibility with Skydo.
What does my client need to authorise when paying an InstaLink?When paying an InstaLink, the client authorizes Skydo to debit the requested amount from their US bank account by ACH Debit. Settlement follows later.
Does an InstaLink expire, and can I use it again?InstaLinks have no expiry date, so an unpaid link stays usable. A completed link cannot collect again, so create a new one in Skydo for each later request.
Can I collect a partial payment, recurring payment or EMI with one InstaLink?InstaLinks collect the full requested amount only. Partial, recurring and EMI payments are unsupported, so each later payment in Skydo needs a new link.
How do I check whether I can pass the InstaLink fee to my client?Check InstaLink fee options while preparing a payment request, before you share the link. If no fee pass-on option appears, ask Skydo support about it.
What should I check if the InstaLink amount or fee looks wrong before payment?If an InstaLink amount or fee looks wrong, compare it with the amount agreed with your client before they authorize, then ask Skydo support to confirm.
What should I do if my client cannot finish InstaLink authorisation?If a client cannot finish InstaLink authorization, note the error, confirm the link and ACH Debit method, and send Skydo support the reference and time.
Can I follow an older card-payment guide to pay an InstaLink?InstaLinks currently support ACH Debit from a US bank account, so older payment tutorials may be outdated. Use the method offered or ask Skydo support.
How do I open the EDF generator without a Skydo account?Open Skydo's free EDF generator directly with no account needed: choose Generate EDF, then Create new EDF. Keep invoices, PAN and bank details ready.
How do I upload several invoices into one EDF?Upload several invoices into one EDF: add up to 20 same-month invoices as PDF, PNG or JPG files up to 10 MB each, then check each invoice's details.
Can I prepare an EDF if I do not have an invoice file to upload?Yes, you can prepare an EDF without an invoice file. Choose Enter an invoice manually in Skydo's EDF generator and type the details from your records.
How do I fix details that the EDF generator read incorrectly from my invoice?Fix details the EDF generator read incorrectly on the Invoice details step: compare each value with the original invoice, correct it and fill any gaps.
Why can I not continue when an EDF invoice looks complete?If an EDF invoice looks complete but will not continue, check for empty required fields and any prompt to confirm the amount, then compare to the invoice.
How do I correct the exporter or bank details on my EDF draft?Correct exporter or bank details on an EDF draft in the Exporter & bank section or via Edit details on Review. Get the branch AD code from your bank.
What should I check if the EDF generator shows the wrong INR value?If the EDF generator shows the wrong INR value, check the invoice amount, currency and the exchange rate you entered, then review the value in words.
How do I remove an invoice I added to the wrong EDF draft?Remove a manually entered invoice from the wrong EDF draft with its Remove control, then recheck the list. Ask Skydo support about removing uploaded files.
Can I save an unfinished EDF and continue later?Yes, Skydo's EDF generator saves unfinished drafts in the same browser, so return there to continue. Download a PDF once ready to keep your own copy.
How do I check and edit my EDF before generating the PDF?Check and edit your EDF on the Review step: compare it with your invoices, use Edit details to fix a section, tick the confirmation, then Generate EDF.
How do I preview and download my completed EDF?After generating your EDF, choose Download EDF to save the filled form as a PDF and check the preview. Saving it is separate from bank submission.
How do I reopen an EDF after I have downloaded it?Reopen a downloaded EDF from your saved PDF copy, or return to the draft in the same browser. To correct a form already sent, ask your bank how to proceed.
What should I do if the EDF generator rejects or cannot read my invoice file?If the EDF generator rejects or cannot read your invoice, use a clear PDF, PNG or JPG of up to 10 MB, or enter the invoice manually and check every detail.
What should I do if the EDF generator stalls or shows an error?If the EDF generator stalls or shows an error, note the step and message, check required fields and upload limits, keep the draft open and contact Skydo.
Does downloading an EDF also submit it to my bank, RBI or DGFT?No. Skydo's EDF generator prepares a form to download. It does not submit it to your bank, RBI or DGFT or issue an eBRC, so submit it to your AD bank.
How do I make an invoice in the free export invoice generator?Make an invoice in Skydo's free export invoice generator: fill Bill from, Bill to, Items and Bank details, pick a currency and check the live preview.
Why can I not download my invoice from the free generator?To download from the free invoice generator, complete all four form steps, check the live preview and choose Download Invoice. Report errors to Skydo.
Where are the preview and download button on the mobile invoice generator?On mobile, the invoice generator's preview and Download Invoice button sit below the form. Tap Save and continue through each step, then scroll down.
How do I change hourly billing, descriptions or code columns in the free invoice tool?Change hourly billing, descriptions or SAC/HSN columns in Skydo's free invoice tool from the Invoice Details panel, via the pencil icon on the items table.
What should I check if the free invoice preview shows the wrong total or currency?If the free invoice preview shows the wrong total or currency, check the currency in Items, each line's quantity or rate, and the discount and round-off.
What should I do if my logo will not upload to the free invoice generator?If your logo will not upload to the free invoice generator, check it is a genuine PNG added via Add your logo in Bill from, and report failures to Skydo.
How do I find a bank branch in Skydo's SWIFT code finder?Find a bank branch in Skydo's SWIFT code finder by selecting country, bank and city, then Find SWIFT code. Verify the result with your bank before use.
How do I check a SWIFT code I already have?Check a SWIFT code you already have: switch Skydo's BIC/SWIFT finder to Check SWIFT code, enter it and compare the result with your bank's instructions.
The finder shows an 8-character SWIFT code but my payment form asks for 11. What should I do?SWIFT codes can have 8 or 11 characters, with the last three marking a branch. If a payment form asks for 11, ask the receiving bank for the exact code.
Why does my IFSC not work in the SWIFT code checker?IFSC and SWIFT are different identifiers: IFSC is for domestic transfers in India and SWIFT/BIC for international payments. Use SWIFT in Skydo's checker.
How do I check whether Instant Settlement is available for my payment?Check Instant Settlement availability in the options shown for a payment in your Skydo dashboard. Review eligibility and fees, or ask support if missing.
Can I leave an overseas payment in Skydo and choose when it converts to INR?Skydo provides export-payment collection and is not a bank deposit account. Ask support before planning to hold foreign currency or delay INR conversion.
Can I use my Indian Skydo receiving account to send money abroad or pay a supplier?Your Indian Skydo receiving account collects eligible export payments and should not fund outward or supplier payments. Use an approved provider instead.
Can I receive employment salary, a gift or a personal transfer through Skydo?Skydo's terms limit the service to business-related payments, so gifts and personal transfers are excluded. Ask support before accepting salary payments.
Can I ask for settlement to an EEFC account instead of INR settlement?Settlement to an EEFC account needs prior confirmation from Skydo support on eligibility, currency, destination and charges. Ask before the customer pays.
How do I use Skydo Global Payouts without confusing it with an Indian contractor’s receiving account?US businesses fund contractor payouts from a US bank through Skydo Global Payouts, separate from an Indian contractor's receiving details. Confirm first.
What should I check when adding an Indian contractor to a US payout batch?Before adding an Indian contractor to a US payout batch, check name, amount and currency against the contract, and verify bank details via a known channel.
How do I prepare a bulk contractor-payout file?Prepare a bulk contractor payout file with the current template for your Skydo US payout account, check rows against invoices and remove any duplicates.
Should I choose a USD amount or a fixed INR amount for a contractor payout?Choose a USD or fixed INR contractor payout to match the agreed amount. USD fixes the amount sent and fixed INR sets what the recipient should receive.
What should I review before approving and funding a US contractor-payout batch?Before approving and funding a US contractor payout batch, review contractors, currencies, amounts, fees and the total, then fund it in one transfer.
My US bank has sent the batch funding, but the contractor payouts have not appeared. What should I do?If your US bank sent batch funding but contractor payouts have not appeared, check the transfer status and reference, then ask Skydo which stage is open.
One contractor payout failed while others were paid. Should I submit the whole batch again?If one contractor payout failed while others were paid, avoid resubmitting the batch. Identify the unpaid recipient and ask Skydo what retry is allowed.
How do I check a recurring contractor-payout schedule before the next run?Check a recurring contractor payout schedule before the next run: confirm recipients, amounts, currencies, run date, funding and approval in Skydo.
Why does my US payout quote differ from the fees shown to Indian Skydo receivers?US contractor payout quotes use different pricing and FX from fees shown to Indian Skydo receivers. Review your own quote, fee units and agreed terms.
How do I confirm a contractor was paid and obtain their payment proof or FIRA?Confirm a contractor was paid by checking their individual payout result in Skydo. Their payout reference and FIRA differ from your batch funding receipt.
What should I do when a contractor asks to change their payout bank details?When a contractor asks to change payout bank details, verify it through a contact you already trust, use the approved process and check with Skydo first.
Does using Skydo Global Payouts replace contractor classification, contracts or payroll obligations?Skydo Global Payouts sends contractor payments and does not decide worker classification, contracts or payroll duties. Keep agreements accurate.

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